We collect information when you register online or update your account, log in, place an order, communicate online with our customer service representatives, opt in to receive our emails, shop online, request a catalogue, visit another site operated by Gulabo, including product and promotion-specific microsite which may or may not be part of the same URL, participate in our sweepstakes, contests, promotions or surveys or join our social networking sites. We may also collect information from you in our stores or through our catalogues. This information may include but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you may also have the option of providing your product preferences and demographic information.
When you supply your postal address, either when requesting a catalogue or placing an order, you may receive catalogues by mail from us. When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.
We also maintain a record of your purchases made on any of our websites and combine this with information you may have provided in our retail stores or over the phone in order to serve you better. We may use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better.
When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfil promotional obligations. In these instances, you have the option to receive emails, and postal mail from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.
You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
To protect your personal information, we take several precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalogue, participate in sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.
If you do not wish to receive Gulabo marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all Gulabo, or you may email our support team at email@example.com with the following:
- The phrase “Email opt-out” in the subject line
- Your name and email address
Address change or catalogue preferences
If you do not want to receive Gulabo catalogues, please send an email to firstname.lastname@example.org with the following:
- The phrase “Opt Out” in the subject line
- Your name and your complete mailing address as it appears on your catalog
You will receive an email confirmation that your request has been received and processed. Although we strive to update our mailing list as frequently as possible, you might receive another catalog before we are able to remove you.
If you want to change your postal or email address, please send an email to email@example.com with the following:
- The phrase “Address Change” in the subject line
- Your name, complete old postal or email address and the new address that you would like to change to
You will receive an email confirmation that your request has been received and processed.
When setting up an online account on our website, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the “My Account” page.
If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.
Your address book, located on the “My Account” page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or catalogues by mail.
To enhance your shopping experience, our website may include links to other sites. When you click on these external links, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. Those websites will have their own privacy policies that you may wish to review. Gulabo has no responsibility for these linked websites.
Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser’s “help” section for instructions.
Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags”. Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.
Gulabo will never knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children’s products we sell are for purchase by adults only.
For additional queries, please email us at firstname.lastname@example.org